We have same-day appointments for urgent care cases!

CANCELLATION POLICY

Dear Client,
Our appointment times are limited. If you must cancel your appointment, we respectfully request a 24-hour notice. Missed appointments, appointments canceled with less than 24 hours’ notice, or no-shows will incur a fee of $35.00.
If you miss more than 3 appointments without notice, we reserve the right to charge you a fee of $75.00.

If you need to cancel an appointment for an Ultrasound, we require a 48-hour phone call cancelation notice; otherwise, $200 will be deducted from your deposit.

To cancel, please text or call us at 415-586-5327.
Thank you for your cooperation.

After your visit

Complete your forms online.

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Save time after your visit and complete any forms you need to fill out online from any device! Desktop computer, mobile device, or tablet – complete on your time.

Important Information After Your Visit

After Your Appointment:

You will receive a short “Client Satisfaction Survey” by text message, please complete it and submit it, and will receive an email with a 10% discount for your next visit.
To contact the doctor, click here “Ask Your Vet”, which will allow you to send messages to your doctor, upload documents/photos, and request a Phone Call, and follow-up appointment, if needed.
To request refill prescriptions, please click here, (now we are delivering).
To request Medical Records & Invoice, please click here.
If you think your pet is having a medical emergency, please call us at 415-586-5327 from 8:00 AM to 10:00 PM 7 days a week, we have a same-day appointment for urgent care cases, also click here to have a “Live Chat” with one of our Vet Assistants 24 hours a day.
If you have any complaints or suggestions, please send them to: [email protected]