Please note: We will be closing at 6pm on Saturday, December 24th and closed on Sunday, December 25th.

We have a same-day appointments for urgent care cases!

CANCELLATION POLICY

Dear Client,
Our appointment times are limited. If you must cancel your appointment, we respectfully request a 24 hours notice. Missed appointments, appointments canceled with less than 24 hours notice, or no-shows will incur a fee of $35.00.
If you miss more than 3 appointments without notice, we reserve the right to charge you a fee of $75.00.
To cancel, please text or call us at 415-586-5327.
Thank you for your cooperation.

After your visit

Complete your forms online.

Save time after your visit and complete any forms you need to fill out online from any device! Desktop computer, mobile device, or tablet – complete on your time.

Important Information After Your Visit

After Your Appointment:

  • You will receive a short “Client Satisfaction Survey” by text message, please complete it and submit it, and will receive an email with a 10% discount for your next visit.
  • To contact the doctor, click here “Ask Your Vet”, which will allow you to send messages to your doctor, upload documents/photos, and request a Phone Call, and follow-up appointment, if needed.
  • To request refill prescriptions, please click here, (now we are delivering).
  • To request Medical Records & Invoice, please click here.
  • If you think your pet is having a medical emergency, please call us at 415-586-5327 from 8:00 AM to 10:00 PM 7 days a week, we have a same-day appointment for urgent care cases, also click here to have a “Live Chat” with one of our Vet Assistants 24 hours a day.
  • If you have any complaints or suggestions, please send them to: [email protected]

Ask Your Vet Form

Prescription Refill Request Form

Records and Document Request Form